Join the Rocky Motorcycles Team
Rocky Motorcycles is now under new ownership!
Do you live and breathe Motorcycles? With the recent growth in our dealership, we are on the search for someone who would love to join our team!
We are looking for someone with dedicated attention to customer service, the drive to build meaningful and long-lasting relationships with customers and focus on interacting with our riding community and organising rides and events.
In return, you will be backed by Rocky Motorcycles to support your role in and out of the dealership. You will offer exceptional customer service, offering a unique unrushed no-pressure experience for our customers wanting to learn about the Harley-Davidson and Yamaha range.
You will need to have a desire to learn everything about our range of vehicles and be able to communicate this to our customers in a fun and informative way. Your mission will be to inspire and pass on your passion to new and seasoned customers — let us worry about the number crunching!
You will be rewarded for growing our sales team numbers. You will also be supported and trained in dealership systems and procedures by our management team. If you have not worked in sales but have amazing service skills then this is a great opportunity for the right person to gain new skills.
Basically, if you currently dream about motorcycles all day, want to be a part of an awesome team environment and have a proven track record in exceptional customer service, we want to pay you to do it here!
Does this sound like you? Selling yourself will be your first test, so tell us how you will make a great addition to the Rocky Motorcycles team!
Due to continued business growth, Rocky Motorcycles has an exciting career opportunity for a skilled Motorcycle Technician.
- Qualified Motorcycle technician with verifiable work history
- H-D experience will be looked upon favourably but is not essential
- Proven experience undertaking maintenance & diagnostic work to the highest quality standards
- Able to quickly adapt to the ever-changing technologies
- A team player who is focused on providing exemplary quality workmanship
- A Desire to learn and develop your technical/mechanical ability.
- Ability to mentor / provide guidance to junior technicians/apprentices
- Take pride in your ability to problem-solve/fault find
- Excellent communication skills oral & written
- Be mature, punctual with a strong work ethic
- Reliable, conscientious, adaptable and customer-focused
- A Current Motorcycle License
- Performance modification/dyno operation experience will be looked upon favourably as we install our new Dyno performance workshop soon!
- Be passionate about riding and customisation – we in return will support your riding with staff riding benefits.
Are you a highly motivated individual with a passion for customer service? Are you process driven and thrive in a busy workplace with a motorcycle passionate team?
Rocky Motorcycles has an exciting opportunity for a personable, passionate and customer-focused individual to join our team in the position of Service Advisor. We are a multi-franchise Dealership seeking a highly motivated Service Advisor with the relevant background and skillset to join our energetic team.
As our Service Advisor, you will utilise your engaging personality to deliver an exceptional customer experience and help provide the right servicing solutions for our Harley-Davidson and Yamaha Customers.
The focus of this position is to act as the principal contact between the Dealership and the Customer for repairs and maintenance servicing of vehicles, whilst providing exceptional customer service. You will be highly organised and have good administrative and communications skills. Your key roles will be developing and maintaining relationships with customers. Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via email. Processing orders, invoices and payments.
This is a role with real variety, so it is important that candidates have an understanding of and/or willingness to learn the daily operations of our Dealership Service Department, including raising orders, invoicing and warranty compliance requirements, as well as engaging in outstanding customer interaction.
Does this sound like you? Then we want to hear from you! Hit Apply Now and fill in your details.
About Rocky Motorcycles
Rocky Motorcycles is a locally owned and operated Rockhampton business in the heart of QLD, The Beef Capital of Australia, just inland from the scenic Capricorn Coast in Central Queensland.
Established in 1970 as Fairways Motorcycles, and is the Oldest Regional HARLEY-DAVIDSON Dealer in Australia, it began from humble beginnings in a small 100 year old building in Williams Street. Today we operate out of a Unique facility that has been expanded numerous times to facilitate growth and also includes a Coffee & Chrome Cafe, The Rumble Inn Licensed bar and at the Heart of this Complex is a building rich in history that you have to visit in person to experience the passion and soul contained between these walls.
Our team members are passionate motorcycle enthusiasts that live and breathe the culture of our dealership and riding, we are excited to grow our team with like-minded people. If you believe that you possess the skills and have the experience that we are looking for, please provide a cover letter and resume outlining relevant experience to apply for this role.